I drove 142 miles round trip to purchase this car (Hickory to Winston-Salem, NC). The reception on arriving was outstanding. Mark Kendall, the sales representative who assisted me, deserves to be commended. He not only received and made a number of telephone calls to guide me toward when to come to Winston-Salem but also was profoundly helpful in making my final choice. Mark's assistance was exemplary.He is a credit to Mercedes of Winston-Salem.
Lori Culler is an outstanding representative for MB Winston Salem and MB overall. She understood my needs immediately and went over and above my expectations to meet my needs. Within a very short amount of time Lori found a car that met all my needs at a very competitive price. In addition she made sure that once I had the car that I got a complete overview of the vehicle systems as well as introducing me to the service department. Lori is the reason that I chose MB over Lexus as my next car.
This is my 7th car from the WS dealership and that speaks for itself! They are exceptional on all fronts and other dealerships could learn a lot from them! I hope that I have the opportunity to have 7+ more cars from them...wouldn't go anywhere else. You all should use them in a national commercial....they would do your brand proud!!!!!
I want to thank Kurt Kearns for his professionalism, and patience with me as I was trying to work out so many details during this transaction. I also want to thank the other sales staff, and Ms. Balsley for there support. My experience at Mercedes-Benz of Winston-Salem was one of the very best ever.
Again Thank you to all of you.
Tommy Hooker Jr went above and beyond in assisting us and helping me learn all of the features and fuctions of the vehicle. His patience went above and beyond customer service in any business setting and certainly beyond anything I had experienced in a vehicle sales environment. His knowledge was top notch. He even called a few days later to make sure I was happy with the purchace and answer any follow up questions. The whole experience has been far beyond my expectations and I hope to be a life long customer of Mercedes-Benz of Winston-Salem
Best car purchase experience we have ever had!
Lori, my sales consultant, was fantastic. I changed my mind several times on the type of features that I wanted on the vehicle. Each time she took the time to figure the cost and offered a test drive and explained the differences. She has sold us now our fourth Mercedes Benz and each time makes us feel as if it were our first. The dealership is wonderful and everyone is so knowledgeable not only about the cars but about us as customers.
- Laura and Lee
To Whom It May Concern,
My wife and I were very pleased with ALL phases of our purchase. The salesperson, Kurt Kearns, was exceptional throughout the whole process. He definitely made the sale, even though we know the vehicle is a great product. Our experience was very professional and pleasurable. Kurt deserves an outstanding salesperson award for his demeanor. You can tell he has a great admiration for the Mercedes-Benz product and has sensitivity toward the buyer.
My wife and I had ordered an Audi, but the car arrived without the options we ordered and the attitude of the
Audi management was less than concerned. They say there is a silver lining in some mishaps.
Our silver lining was meeting Kurt and buying a Mercedes-Benz. We normally buy a new car every three to four years, and we look forward to a long relationship with both Kurt and Mercedes-Benz of Winston-Salem.
Thank you Kurt and Mercedes-Benz of Winston-Salem
Overall experience was remarkable. Our salesman Kim Taylor was and is great. Went out of his way to make our pre-owned vehicle like new. We will definitely recommended your dealership to our family and friends. We hope this Mercedes is just the first of many to come. Thanks again for top notch service!!!!
I feel Lori Culler and everyone involved with the process worked very hard. Outstanding in every way! I am thoroughly enjoying my new car!
Michele and I are so completely satisfied with this purchase. It is the second at your dealership and we were once again amazed at the professionalism and courtesy we were shown. On the day we took delivery on sales person, Lori, was extremely ill. She was a trooper though and out of a sense of duty waited for us to come in at 2:00pm so that she could personally be there to welcome us to our new GLK 350. Right after that she went home to get well. I only mention that because line item #10 above I answered it "N/A" because we scheduled a time to come back in when Lori was feeling better so that she couple personally go over all the whistles and bells with us. (Thanks you Lori and we hope you are feeling better.)
I have hated buying new vehicles in the past because of the lengthy buying process. I hate to wait. This is not the case at Mercedes Benz of Winston Salem. I was in and out in 10 mins!! This is wonderful and I will buy my next new car here! Kim is an excellent salesman!
We have worked with our sales consultant, Mark Kendall, previously and he is fantastic. He ALWAYS goes the extra mile, is pleasant and thorough in every aspect of the sale, and is an all 'round great guy. Whenever we have our Mercedes in for service we always stop by the showroom to chat with Mark as he is just such a nice person. Similarly, we have always had our Mercedes vehicles serviced at this dealership and have always found the service pleasant, efficient and thorough. Both my husband and I would highly recommend this dealership to any prospective MB buyer.